Starting Point:

The Starting Point telephone helpline offers information and support to people aged 50 and over on how to access services relevant to their needs and to help maintain their independence.

Starting Point service has been contracted through Wigan Council since April 2005. The purpose of the service is to provide a telephone helpline for people who are no longer eligible for help from Wigan Council.

This service provides information and advice on how to access reputable Domiciliary Care Agencies to help with everyday needs such as shopping, cleaning, ironing, low level personal care etc. In addition, if any other needs are identified by the Liaison Officer these will be discussed with you, and with your permission, you will be signposted to the appropriate service.

If necessary a home visit can be arranged from our Liaison Service to further discuss your needs in the comfort of your own home.

We aim to ensure that your requests are responded to within ten working days and aim to provide services within 28 days.

Age UK Wigan Borough services available include:

Examples of external services available:

This list is not exhaustive.

External services are accessed through Wigan Council’s “Good Trader Scheme” and administered by Trading Standards. The Good Trader scheme is an internet based register which enables residents of Wigan Borough to access reliable and trustworthy trade persons to carry out various types of work. Traders are monitored and quality checked by Trading Standards to ensure delivery of high standard service and value for money.

Partnership Organisations

We have many partner organisations we refer to for various requests and, as a developing organisation, this list is growing. Follow this link to find out more.

The aim of the Starting Point service is to enable you to maintain your independence and make your own decisions!

Contact Information

Starting Point at Age UK Wigan Borough
Address: Pennyhurst Mill, Haig Street, Wigan. WN3 4AZ
Phone: 01942 826079  
Fax: 01942 615893
Email: startingpoint@ageukwiganborough.org.uk
Opening Times: Monday – Friday 10.00am – 4.00pm.
Answer machine facility available outside of these times.

Starting Point is available on 01942 825594 & 01942 826079